Privacy policy

Last Updated: October 1, 2026

At Matt & Leno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Contact Information: Name, email address, phone number, billing address, and shipping address.

  • Payment Information: Payment method, transaction details, and payment confirmation.

  • Account Information: Username, password, preferences, and account settings.

  • Order Information: Products viewed, purchased, returned, exchanged, or cancelled.

  • Communication Information: Messages and inquiries sent to our customer support team.

  • Device Information: IP address, browser type, device information, and network details.

  • Website Usage: Information about how you interact with and navigate our website.

2. How We Collect Your Information

We collect information through the following methods:

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through cookies and similar technologies when you browse our website.

  • Through service providers who help us operate our store.

  • Through business partners and other third-party services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.

  • To arrange shipping, delivery, returns, and exchanges.

  • To process payments and prevent fraudulent transactions.

  • To provide customer support and respond to inquiries.

  • To manage customer accounts and preferences.

  • To improve our website, products, and shopping experience.

  • To send promotional emails and marketing communications where permitted.

  • To comply with applicable legal obligations.

4. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

  • Shopify: Our e-commerce platform, which supports our online store.

  • Payment Providers: To securely process payments and transactions.

  • Shipping Partners: To deliver your orders.

  • Service Providers: Including website hosting, analytics, customer support, and technical services.

  • Marketing Partners: To support advertising and promotional activities, where permitted by law.

  • Legal Authorities: When required to comply with applicable laws or legal obligations.

We do not sell your personal information in exchange for payment.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support relevant advertising.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Shopify and Third-Party Services

Our store is hosted on Shopify, which processes certain personal information to provide and improve the shopping experience.

Your information may be processed by Shopify and other service providers in countries outside your country of residence, subject to applicable data protection requirements.

For more information, please review the Shopify Privacy Policy.

7. Data Security and Retention

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and maintain business records.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Request a copy of your information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Unsubscribe from promotional emails at any time.

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website is not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information, please contact us so we can review and address the request.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page along with the revised date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Matt & Leno

Email: contactmattandleno@gmail.com

Address: Pc Herios Da Fundacao, N10 Drt 2, 4810-242 Braga, Portugal